PowerMapper or SortSite has stopped working TN-M26

If PowerMapper or SortSite crash on Windows the following message appears:

• PowerMapper has stopped working
• SortSite has stopped working

We collect statistics on these errors and know that they occur very rarely (typically less than 0.01% of our user base). If one does occur, please do the following:

• Choose the ‘Check for a solution’ option if available. This sends us the internal state of the app when it crashes which means we can diagnose the cause and make sure the problem is fixed in future versions
• Contact support@powermapper.com who will diagnose the issue and suggest a workaround or fix

On Max OS X crash reporting is controlled by the ‘Automatically send crash reports’ checkbox displayed the first time the app runs.

Applies To: all desktop products

Last Reviewed: June 12, 2016