PowerMapper
PowerMapper
Support Help and Documentation
Contact Support
Phone support is only available to customers with active support and maintenance contracts.
- Email: support@powermapper.com
- Phone: +44 845 056 8475 international *
- Phone: 0845 056 8475 from UK *
Online Support
Online support options are freely available to all customers.
Top Support Issues
FAQ
May 9, 2023
6 articles
- Lost download links
- Scanning password protected sites
- Robots.txt issues
- Transfer license
- Impact of the SpringShell vulnerability
- Impact of the Log4j vulnerability
Product Documentation
Docs
May 9, 2023
2 articles
User manuals, white papers, technical data sheets and system requirements:
Support and Maintenance
Maintenance
May 9, 2023
Options
OnDemand recurring subscriptions include support and maintenance.
Every desktop license includes 30 days support and maintenance. Optional desktop support and maintenance contracts extends this support to 1 or 2 years with the following benefits:
- Priority Business Support - via e-mail and phone for support contract customers*
- Unlimited Upgrades - we provide regular updates to our software, and you can upgrade at any time during your contract
- Renew Support Contract - renew a support contract due to expire
* Note: we only provide support for use as a standalone product; don’t provide consultancy; don’t provide support for other vendor’s products; and don’t provide support for integration with other systems. Phone support is only available to customers with maintenance contracts.